It Technician Team Leader

Description:

The IT Technician Team Leader is responsible for the day-to-day, solution-focused leadership of a large team of IT Technicians, delivering second-line support across a multi-site campus environment. This includes overseeing the diagnosis, repair, and maintenance of hardware and software systems, as well as ensuring high-quality support for staff, students, and schools both remotely and in person, in line with agreed service level agreements.

The role plays a key part in driving continual service improvement, championing best practice and embedding ITIL-aligned processes across the team. This includes proactive incident management, technical triage, and the coordination of complex escalations, alongside the development of documented procedures.

In addition, the IT Technician Team Leader is responsible for team leadership and development, including performance management, cross-skilling initiatives and fostering a collaborative, high-performing culture. The role contributes to the creation of technical roadmaps and supports the delivery of the Digital IT strategy through innovation and service enhancement.

Through effective resource planning, management reporting and vendor coordination, the role ensures appropriate staffing levels are maintained to support both project delivery and planned works, without compromising business-as-usual service operations within a 24/7 environment.

About The Digital IT Department

Our Digital IT team provide essential services to the University’s students, academics, and professionals, and so much more! The team explore new technologies and strive to innovate, with a strong focus on improving the customer experience. The ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this.

What's in it for you?
 

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts