Junior Infrastructure Engineer

Description:

At the Driver and Vehicle Licensing Agency (DVLA) Digital we focus on user needs, whether that is a citizen, an organisation, or an internal user. We are committed to providing the most efficient, effective, and secure services to meet the needs of a diverse and ever growing digitally aware customer base.

As a Junior Telecoms Infrastructure Engineer, you will be involved in a range of diverse projects, helping to deliver the benefits of our new cloud omni-channel contact centre system. You will be a subject matter expert with a wide range of systems or in-depth product knowledge. You will use your knowledge to work with minimal supervision, reviewing existing processes with the objective to make changes to improve services, helping to define and implement technical best practice.

The team also provide a rota covering out of hours activities and provide on call cover to support delivery of the service (5pm – 7am Mon-Fri and 24/7 on weekends and bank holidays) for which a non-pensionable allowance will be paid if you partake.

Responsibilities

Your responsibilities will include but will not be limited to:

• Working under supervision with a range of systems to help define and implement technical best practice, whilst effectively planning and implementing creative and innovative service changes
• Supporting infrastructure engineers to manage systems within OLA/SLA and monitoring performance through statistical reporting and analysis
• Developing skills while working under supervision to deliver activities in a multidisciplinary team, keeping up to date with new products, tools, and techniques
• Establishing relationships with stakeholders to support the delivery, maintenance, and enhancement of service
• Engaging with stakeholders to help infrastructure engineers analyse information, trends, and to diagnose and propose action to resolve issues

For further information about the role please see the attached role profile.