Junior It Support

Description:

RLDatix is dedicated to transforming healthcare delivery worldwide through its innovative Healthcare Operations Platform, aiming to enhance patient safety and care quality. The Junior IT Support role within the Customer Support team will be the first point of contact for customers using RLDatix’s web applications, ensuring timely and effective resolution of technical issues to maintain customer satisfaction and system integrity.

Key Responsibilities:

• Manage incoming customer calls and portal requests, logging and tracking incidents accurately.

• Use Service Management Tools to document case details and reproduce faults.

• Escalate incidents to appropriate teams to ensure timely resolution.

• Provide customers with regular updates to maintain clear communication and meet SLAs.

• Build strong customer relationships through direct communication and support.

• Monitor customer site integrity and status to meet business requirements.

What You’ll Need:

• Entry-level experience in customer support or IT-related roles.

• Proven communication skills and ability to resolve problems effectively.

• Knowledge of managing and escalating technical incidents.

• Willingness and ability to commute to Stoke-on-Trent office if required.

• Genuine interest in customer service and learning web application support.

• Collaborative mindset suited to a fast-paced, customer-focused environment.

Benefits:

• Health, dental, vision, life, and disability insurance

• Retirement plan

• Paid time off and paid holidays

• Flexible working options and focus on employee wellness

Diversity & Inclusion:

RLDatix is an equal opportunity employer committed to fair recruitment practices under UK law (Equality Act 2010) and promotes an inclusive workplace. Reasonable accommodations are available during the recruitment process.