Junior It Support Engineer

Description:

We are looking to hire a Junior IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site assisting with user account and hardware setups, hardware installations, business application support and basic user-facing IT-related issues.

To ensure success as a Junior IT support engineer, you should have knowledge of basic home and office IT systems coupled with excellent problem-solving skills and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues.



Responsibilities

Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call

Acting as a first responder with the Service Desk team to address common and minor issues Triaging service tickets to other members of the IT Services team
 

• Contacting users to find out the nature of the problem.
• Supporting bespoke core business applications.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Set up office equipment and assist with office and team relocations.
• Set up new equipment and accounts for new joiners to the business
• Assist with the management and maintenance of user accounts across multiple platforms
• Assist with maintaining the asset register
• Provide feedback on processes and help improve these using previous ad on the job experience
   

This role is predominantly office based and applicants should be aware of the requirement to be office based for up to 4 days per week on a regular basis

About you
 

• Exposure to business application support and/or IT support functions within a structured environment
• Any knowledge of popular operating systems, software applications, and remote connection systems:
• Microsoft Windows 10/11
• Azure Active Directory
• Google Workspace
• Slack
• JiraOffice 365
• Mac OS
• Ability to learn new skills and new technology.
• Ability to travel and work after hours when necessary.
• Be part of an on-call rota covering out of hours support.
• Excellent interpersonal skills.
• Good written and verbal communication skills.