Description:
Successful Candidates will also be issued with ARK IT Uniform to wear while onsite. This will consist of polo shirts and a fleece.
Key Responsibilities:
- Assess incoming incident and prioritise work according to timescales and processes
- Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes
- Manage workload and relationships over several schools
- Able to collaborate with others to achieve high standards of end user satisfaction
- Understand the need to adapt your style to suit the end user, communicate in a clear and confident manner
- To carry out other reasonable tasks from time to time as directed by the Head of IT
Key Requirements:
- Motivated to work towards an ITIL V3 qualification
- School working practices and policies
- Data Protection Legislation
- A desire to understand how technology works and how it can be used to improve productivity