Key Account Director



We’re looking for a motivated candidate to join our Communications team, to represent and manage our commercial Utilities and Lending Clients.

The candidate represents Computershare Communication Services (CCS) in all areas of our relationships with our Utilities and Lending Clients including, regular delivery activity, special events and driving of innovative service improvements.

This is a rewarding role where you will receive a quarterly bonus as part of a Sales Incentive Plan, alongside a competitive salary.

A role you will love

You will be seen as an expert in your field, able to demonstrate and create value for our customers by successful targeted delivery of our services, which will drive value for CCS through retention and growth.

Being a trusted advisor that is seen by both their Clients and CCS as a practised representative who can lead change to drive value, you’ll hold responsibility for ensuring all relationships are governed correctly, working closely with senior stakeholders in a uniformed approach.

Managing key account strategies for your Clients by creating and maintaining documented plans that are well articulated to establish the current state of the client relationship. Establishing an agreed approach to drive the strategy, resulting in business development that exceeds in year budget and objectives.

Whilst we offer remote working there will be an expectation to attend our Bristol office up to once per week, alongside client visits up to 25% of the time. Client travel will predominantly be based within the South West of England.

Key Accountabilities

  • Manage and/or Facilitate Effective Senior Level Relationships, create relationships directly or via the CCS Exec Sponsor or MD
  • Maintain Legal Contract to ensure that the right formal controls are in place for the assurance of secured client relationships / partnerships
  • Demonstrate full knowledge and understanding of account commercials, for each allocated account the role holder understands drivers / levers for margin to understand and manage the impact of change
  • Initiate and or deliver significant change projects

What will you bring to the role?

We are looking for someone who’s passionate about client relations and can build relationships easily to allow effective working relationships, coupled with a desire for delivering a quality service.

Key to this role is a need for excellent communications skills, with a high degree of technical accuracy and great competence of interacting at the senior levels. You’ll have a professional & courteous manner, able to build relationships and develop rapport, articulate updates and concepts to a wide variety of audiences with conviction and detail.

Excellent organisational skills, being able to deliver within SLA’s and strict deadlines, whilst managing multiple complex activities through problem solving skills. Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base, whilst handling key objections and challenges with ease.

Other responsibilities:

  • Able to communicate solutions to clients in a clear, concise and ‘Value add’ manner
  • Able to look at where improvements need to be made across our service and follow actions through whilst engaging all necessary personnel
  • Proficient in leading / inspiring others
  • Positive, enthusiastic, can-do attitude

Organization Computershare
Industry Management Jobs
Occupational Category Key Account Director
Job Location Bristol,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-07-21 10:33 am
Expires on Expired