Description:
As a key player in our team, you'll leverage your expertise in the waste industry to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.
The Key Account Manager will be responsible for managing accounts allocated to the role holder.
Main responsibilities include but are not limited to:
- Ensuring smooth service transitions on entry and exit from customer contracts.
- Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
- Maintaining and exceed Company margin and revenue targets from business development and value engineering of existing accounts.
- Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery.
Other duties and responsibilities include:
For each account:
- complete and maintain an Account Development Plan (ADP),
- understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
- ensure service delivery meets or exceeds customer standards and expectations,
- meet with the customer regularly to review and continually improve the service,
- carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services,
- produce customer and internal reports as required,
- take ownership of the strategy for retention and growth
- identify and communicate risks/threats and solutions promptly,
- update Company CRM with business development activity, and
- ensure:
- contract documents are retrievable, signed and current,
- a continual and up-to-date knowledge of matters affecting the customer and their waste arisings,
- the Company participates and contributes to customer waste initiatives (as agreed by the Company),
- KPI’s are monitored and managed with actions identified to maintain/improve performance,
- internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication,
- client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies, and
- maintain an awareness of competitor activity and feedback to the company.