Description:
The Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm’s strategic objectives.
The position is based in Newcastle and will report to the Learning and Development Operations Team Leader.
Key Responsibilities
You will work directly with colleagues in the London office, those in our Newcastle office and the EMEA, Australia, South Africa, Canada and US regions. Responsibilities include but are not limited to:
- Co-ordinate the end-to-end organisation of all internal and external training for clients (both online and face-to-face training).
- Perform the role of ‘expert’ in dealing with lawyers’ queries on the Continuing Competency Regime requirements
- Serve as the 2nd line support through ServiceNow for all Learning Management System (LMS) users in EMEA
- Administer psychometric assessments including producing reports; monitoring usage and requesting units as required
- Maintain accurate records e.g. logging client training in Interaction and the LMS and running reports as required
- Work alongside The Leadership Team and the L&D Managers to produce all training materials via the external document production specialist
- Maintain the drive for quality, continually checking and deploying proofreading processes
- As required travel to the London office for on the day co-ordination of the core L&D programmes, e.g.. International Academies
- Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment
Skills & Experience
- Ability to think through problems from a fresh point a view; comfortable with ambiguity and complexity
- Ability to navigate change with confidence and agility
- Excellent organisational and administration skills
- Strong time management and prioritisation skills
- Ability to engage with key stakeholders and deal with people at all levels within the organisation
- Attention to detail