Description:
We are looking for a Learning & Development Administrator to join our Learning & Development team who will play a key role in administering the Firm's training programmes and other initiatives held in our London and international offices. The successful candidate will work alongside the L&D Apprentice and will provide support to the L&D Managers, and Senior L&D Manager.
Our core working hours are 09.30 to 17.30. However, there is a need for flexibility to start at 08.30 on days when training events are scheduled to start at 09.00. Our agile working approach gives flexibility around where work can be undertaken, although, as with all L&D roles, there is a need to come into the office regularly to manage in-person training, engage with the team, build relationships with other teams etc.
This is a full-time role which provides a great opportunity for someone to be a part of a well-regarded L&D team and make an impact via delivery of tailored development programmes.
This is a fast-paced environment, and the role is always busy, however varied and stimulating.
What you'll be doing:
- L&D Team - Support L&D Team with all training programme-related administration (in-person and virtual events): send invitations, reminders, chase responses and attendance, follow up for feedback, set up training rooms, record attendance, liaise with internal and external trainers and internal support teams, print materials etc.
- Intranet - Update L&D Intranet pages, promoting and advertising L&D programmes
- Budgeting - Assist with day-to-day L&D budgeting – process invoices, expenses, and liaise with external providers to onboard and ensure prompt payments, update L&D budget spreadsheet
- Video Resources - Update our L&D video resources library: record training session when needed, edit recordings, upload onto LMS, update relevant spreadsheet and promote globally
- New Joiners - Process new joiner information, add people to relevant programmes, and answer general L&D queries
- L&D Materials - Assist with managing L&D materials: create and update PowerPoint slides with relevant L&D branding, create development programme brochures & promotion materials, document processes
- Learning Management System - Administer the Learning Management System (LMS): Manage training events and attendance, create and produce reports, continuously look to improve the LMS to improve the user experience by creating smarter ways for the user to access what they need, managing compliance training
- Special Projects - Undertake/participate in one off projects, as required, e.g. global mentoring scheme
Skills and Experience
- Excellent organisational and planning skills – able to manage multiple demands, prioritise and adapt to changing needs and deadlines
- Excellent written and oral communication skills – articulate, confident and able to engage with all levels of seniority within the business and externally. Also has an understanding of how to use the right medium to engage
- Pro-active, self-starter with high energy levels. Someone who is keen and able to find opportunities to streamline processes in order to reduce time spent on administration, and not afraid to challenge status quo
- Keen eye for detail and completer/finisher
- Client-orientated
- Creative thinker, able to see problems from different angles and suggest alternative solutions
- Collaborative and team player
- Keen to learn and develop within the role
- High degree of IT literacy, i.e. at least intermediate level in Word, Excel and PowerPoint