Learning Engagement Manager

Description:

In this role, you will be the external face for our free learning programme. This will involve nurturing existing customers and connecting with new customers so that their businesses get the most benefit from our learning offer and we are able to deliver social impact.

You will be part of a friendly team that creates positive change in the FMCG sector. We succeed by ensuring our learning programme has both wide reach across industry, as well a depth of engagement within our customers’ businesses. Every year we inspire thousands of learners from hundreds of businesses with engaging, industry-relevant free learning that helps them and their businesses to thrive.

The responsibilities

Reporting to the Head of Learning Programmes, you will:

Own the customer engagement plan

You will create and deliver a comprehensive plan that meets our targets for the number of businesses and individuals enrolled onto our courses. Your approach will include both retention and acquisition of new businesses and deciding how best to use different channels/platforms to reach people.

We’re a small team who deliver big impact, so you’ll be working independently to own delivery of your plan, drawing in internal stakeholders, for example, working with our marketing colleagues to ensure alignment to the marketing plan for learning.

You’ll be reporting progress on a weekly basis, ensuring that we stay on track to our targets and also provide input and support where appropriate for IGD’s wider customer engagement strategy.