Library and Information Officer

Description:

Somerset Council is seeking a motivated and community-focused Library & Information Officer to join the team at Frome Library. This is a customer-facing role in a busy community hub, where you will be responsible for delivering a wide range of services, activities, and events that bring value to the local community.

The position is part-time (25.75 hours per week) on a two-week rotating schedule:

• Week 1: Mon & Tues 9.30 am - 5.00 pm, Weds 9.30 am - 1.00 pm, Thurs 9.30 am - 5.00 pm

• Week 2: Tues 9.30 am - 4.00 pm, Weds 9.30 am - 5.00 pm, Thurs 9.30 am - 4.00 pm, Fri 9.30 am - 5.00 pm, Sat 9.30 am - 4.00 pm

Key Responsibilities:

• Delivering excellent front-line customer service in a vibrant library environment.

• Responding to a wide range of library and information enquiries, including digital support and guidance on self-service tools.

• Promoting library services and resources to increase community engagement.

• Planning, delivering, and promoting interactive library activities such as Children’s Story Times, LEGO groups, craft workshops, health and wellbeing events, and reading initiatives.

• Collaborating with and supporting volunteers, ensuring a positive and fulfilling volunteering experience.

• Actively encouraging a love of reading through engaging activities both in-person and online.

Candidate Requirements:

• Strong customer service skills with a welcoming and approachable manner.

• Good general knowledge, enthusiasm for books, and curiosity for digital technologies.

• Ability to work effectively in a team environment and adapt to change.

• Confidence in using digital technology and supporting others in its use.

• Strong organizational and communication skills, with the ability to plan and deliver interactive sessions.

What’s in it for You:

• Supportive and rewarding work environment with a passionate and dedicated team.

• 25 days annual leave plus Bank Holidays (pro-rata for part-time).

• Great training and professional development opportunities.

• Flexible working arrangements where possible.

• Staff discounts in gyms, retail, restaurants, and online shopping.

• Employee Assistance Programme and wellbeing services.

• Generous Pension Scheme with optional enhancement through Additional Voluntary Contribution.

• Cycle-to-Work scheme and health screening benefits.