Library Experience Coordinator

Description:

As a Library Experience Co-ordinator, you will:
 

• Lead day-to-day service delivery and operational activity
• Respond positively and promptly to customer feedback and escalated complaints
• Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
• Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives
   

This is a full-time permanent vacancy (35 hours per week). Evenings, weekend, and bank holiday working will be required.

About You

We are looking for someone who:
 

• Has experience delivering high-quality customer service and strong communication skills
• Has managed or supervised a team in a customer-facing environment
• Can identify and resolve day-to-day operational issues effectively
• Enjoys supporting and developing team members