Lifeline Customer Service Centre Advisor

Description:

They are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes and alarm equipment for external contracts, also providing out of hours support to their customers by diagnosing and logging emergency repairs.


This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.

What is LHP like to work for?

Lincolnshire Housing Partnership is an impressive company to work for and has been awarded a ‘one to watch’ status in their Best Companies survey.
 

What will I be responsible for as Lifeline Customer Services Centre Advisor?
 

• Monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes
• Checking all Telecare equipment in their customers’ homes
• External contracts
• Provide out of hours support of logging emergency repairs
• Carry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls.
• Liaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns.
• Provide a Lone Working service to a range of employees and external contractors
• Provide appropriate administrative support for the business, ensuring that records are accurate and up to date.
   

What skills, knowledge and experience will I need for a Lifeline Customer Services Centre Advisor?
 

• A Passion to work in a fast-paced customer service centre environment.
• Excellent customer service skills
• Demonstrate LHP values of customer first | Together | Listen Act & Learn
• Good time management
• A pro-active approach to service delivery
• Be computer literate
• Demonstrate flexibility and be a team player