Description:
Your Experience
Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:
- Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
- To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
- Investigate, diagnose and fix IT related incidents.
- Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
- Produce and maintain records, procedures and other documentation related to the IS Service
- Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
- Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.
Knowledge
- Microsoft Server 2016/2019
- Active Directory
- Backup systems and processes
- Hyper-V / VMWare
- SCCM
- Group Policy Knowledge