Line Infrastructure Engineer

Description:

Applause IT are looking for a 3rd Line Infrastructure Engineer with MSP experience to join a Microsoft Gold accredited, rapidly scaling Managed Service Provider.

The 3rd Line Infrastructure Engineer role will act as an escalation point for 1st and 2nd line engineers, and provide a platform to be able to mentor and coach your fellow engineers.

You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.

The successful 3rd Line Infrastructure Engineer technical profile will look similar to the following:

• Strong Windows Server experience with the installation and migration of the following services: Active Directory, DNS, DHCP, File and Print Services
• Strong experience with installing, configuring and migrating a virtualisation solution (Hyper-V or VMware).
• O365 and its complimentary addons (OneDrive, Teams, Flow, Planner, Delve etc)
• Storage troubleshooting (SANs & NAS)
• Advanced Exchange troubleshooting
• Advanced SQL Server troubleshooting
• Excellent general hardware/software troubleshooting and problem-solving skills
• ITIL foundation accredited