Line Support Engineer

Description:

You will be part of a team assisting in the provision, maintenance and development of a comprehensive ICT service under the guidance of Functional Support Specialists in order to support departmental objectives.

You will undertake the Level 3 Information Communications Technician apprenticeship through training provider Estio whilst working and learning with the ICT Department here at North West Ambulance Service NHS Trust.

The post holder will be based at one of our ICT Department office at our Estuary Point HQ site in Speke, Liverpool and will be responsible for delivering IT systems services across the Trust. Including time spent on a rota based service desk call system along with travelling on a frequent basis to NWAS sites over a wide geographical area.

Key areas of responsibility will include:
To provide technical advice and support on hardware and software to Trust-wide users, including our 999 control rooms, 111 control rooms, Patient Transport control rooms, operational & corporate services based across the North West.

To manage, troubleshoot and resolve desktop based system and printer related issues quickly in order to provide efficient and effective user support. Confident providing technical support both remotely & face to face with users.