Maintenance and Contract Manager

Description:

As a Maintenance Contract Manager, you’ll play a pivotal role in coordinating contractors and stakeholders to ensure homes are safe, well-maintained, and compliant. If you're ready to lead with confidence and drive continuous improvement, this is your opportunity to make a real difference. You'll be at the heart of delivering high-quality outcomes, with the satisfaction of seeing the results of your work every day.

What You’ll Do
 

• Lead and manage contractor relationships to ensure consistent delivery of high-quality services and customer satisfaction
• Resolve contractual disputes and complaints efficiently, maintaining a focus on fair outcomes and service continuity
• Monitor and report on contractor performance against agreed KPI's, driving accountability and continuous
   

improvement
 

• Collaborate with internal teams and external partners to identify and implement service enhancements
• Oversee contract budgets, ensuring financial control and value for money across all service areas
   

Why join us

You’ll be part of a team that’s passionate about making things better for our customers. We’ll support you to grow your skills and take on new challenges. Be part of one of the UK’s top 10 Great Places to Work!

You have
 

• A RICS or CIOB degree accredited Building Surveying degree or similar qualification, or strong equivalent experience built up through your working profession (that can be evidenced)
• Strong knowledge of housing, building legislation and compliance
• Experience of managing contractors and resolving disputes
• Confidence using data to drive decisions and performance
• An experienced people manager