Maintenance Officer

Description:

Here at Serco, we are recruiting for a Maintenance Officer (Buildings and Grounds) to join the Estates team at Forth Valley Royal Hospital (FVRH). FVRH has over 800+ inpatient beds on site, along with numerous buildings, wards, departments, external areas, and infrastructure requiring continual monitoring and maintenance.

As the day-to-day contact for client representatives and stakeholders, you will manage planned and reactive maintenance to supporting capital works and safety systems. Your contribution will create a safe environment for patients, visitors, and colleagues - delivering a positive impact on communities every day.

What You’ll Do As Maintenance Officer

Leadership and Supervision
 

• Manage and supervise a multi-skilled maintenance workforce across planned and reactive activities
• Provide direction and support to colleagues, always ensuring effective team performance
• Ensure shift patterns are adequately resourced, including providing cover where required
• Supervise colleagues during out-of-hours periods to maintain service continuity
   

Maintenance and Operations Delivery
 

• Oversee and coordinate planned preventative maintenance (PPM) and reactive maintenance activities
• Ensure all maintenance tasks are completed in line with contractual and operational requirements
• Respond to plant and equipment failures, ensuring timely and effective resolution
• Support emergency repairs and provide resilience through additional working hours where needed
• Maintain continuity of service through effective communication and shift handovers
   

Technical and Engineering Support
 

• Interpret engineering drawings, specifications, and technical documentation
• Undertake Authorised Person (AP) duties within area of competence (e.g. ventilation, electrical systems)
• Support inspection, commissioning, testing, validation, and calibration of systems and equipment
   

Compliance and Safety
 

• Ensure all activities comply with Health Technical Memorandums (HTMs), statutory regulations, and safety standards
• Implement and monitor permit-to-work systems and safe systems of work
• Promote a strong safety culture, ensuring all colleagues and contractors work safely
• Carry communication devices and participate in emergency response activities as required
   

Asset and Systems Management
 

• Manage maintenance activities to ensure assets meet contractual and operational requirements
• Use CAFM (Computer-Aided Facilities Management) systems to manage work orders, records, and asset data
• Ensure accurate completion of logbooks, reports, and certification documentation
   

Contractors, Materials, and Resources
 

• Coordinate contractors, materials, and services to ensure efficient service delivery
• Ensure availability of goods and support services required for maintenance activities
• Support cost-effective procurement and use of resources
   

Stakeholder Engagement and Communication
 

• Act as a key point of contact for internal stakeholders and client representatives
• Communicate effectively with colleagues, management, and external bodies as required
• Liaise with environmental and energy teams to support efficiency initiatives
   

Planning, Reporting, and Continuous Improvement
 

• Support CAFM planning and maintenance scheduling processes
• Contribute to reporting, including NHS and contractual requirements
• Analyse maintenance data and provide technical feedback to improve service delivery
• Carry out risk assessments for ad hoc tasks and ensure safe implementation
• Maintain working knowledge of key systems including HVAC, fire alarms, medical gases, and control systems
   

Does this sound like you?
 

• City and Guilds, NVQ, or equivalent qualification in an engineering, electrical, or mechanical discipline
• BTEC, ONC, or equivalent in engineering services, or significant relevant experience (typically 5 years)
• Completion of an appropriate apprenticeship in a relevant engineering discipline
• Institute of Leadership and Management (ILM) Level 1 or equivalent supervisory management training
• Competent Person status in one or more specialist areas (e.g. low voltage electrical systems, boiler and pressure systems, piped medical gases, sterilisation systems)
• Ability to achieve Authorised Person (AP) status in relevant disciplines (e.g. high voltage, boilers, medical gases) within a defined timeframe
• Experience in a Hospital maintenance or engineering role
• Experience of managing or supervising colleagues, including involvement in recruitment
• Experience handling employee relations matters such as absence management, disciplinary processes, and team performance
• Experience working with trade unions and maintaining effective working relationships
• Strong understanding of health and safety legislation and safe working practices