Major Incident & Problem Manager

Description:

Major Incident & Problem Manager

Hampshire – hybrid working

The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the key focus on resolving all major incidents and supporting IT services across the group.

A strong level of general IT / Infrastructure knowledge is required. The role won’t be ‘hands-on’ however you will need to interact with relevant technical teams on various high priority incidents or outages and demonstrate a high level of technical understanding.

Applicants must be within commutable distance of the Hampshire office; such as: Fareham, Portsmouth, Southampton, Winchester, Bournemouth, Basingstoke.

Requirements:

• The ability to lead teams effectively, either directly or offshore
• Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation
• Good understanding of IT; Infrastructure, Networking, SAP, Windows, Linux, etc
• Experienced in working with or managing 3rd parties
• Able to adapt effectively to the demands of a fast-paced, changeable environment
• Mut be an excellent communicator. Able to work with all levels of a business
• ITIL certified
• Experience with ServiceNow
• Able and willing to work on an on-call rota when required