Marketing

Description:

Scott Dunn, an award-winning luxury tour operator with offices in the UK, US, and Singapore, is seeking a Marketing, Research & CRM Executive to join its Scott Dunn Private (SDP) division in Hammersmith, London. This role is crucial in supporting the SDP Membership Team, focusing on in-depth research, CRM management, marketing support, and UHNW (ultra-high-net-worth) engagement.

The successful candidate will conduct research on current and prospective members, UHNW networks, and family offices to support membership acquisition and retention. They will be responsible for administering CRM records, ensuring GDPR compliance, and delivering insights to help Membership Managers with outreach, campaigns, and reporting. In addition, the role supports event operations, personalised gifting, and marketing campaign analysis, making it a highly varied and strategic opportunity.

Key Responsibilities:

Research & Prospecting

• Conduct detailed research on current and prospective SDP members, UHNW individuals, and family offices.

• Identify new prospects, trends, and opportunities to expand membership.

• Produce reports and profiling to support Membership Managers in acquisition and engagement.

• Monitor articles and industry news to identify potential outreach opportunities.

CRM & Data Management

• Administer CRM records for accuracy, GDPR compliance, and reporting.

• Generate weekly prospecting lists and outreach materials.

• Provide data-led insights to support acquisition and retention strategies.

• Represent Scott Dunn Private in internal meetings as a systems and process expert.

• Support CRM-based activity for reporting, marketing, and commission purposes.

Marketing & Partnerships

• Work with marketing teams to analyse campaign data (email engagement, website traffic).

• Support event operations including attendee profiling and logistics.

• Assist with execution of personalised gifting and milestone outreach for members.

• Engage and manage communication with Brand Ambassadors to promote Scott Dunn Private.

Requirements:

• Strong research skills with ability to profile individuals and networks.

• Previous experience researching luxury clients or HNW individuals (desirable).

• Experience with CRM systems and PowerBI (preferred).

• Proficiency in Microsoft suite (PowerPoint, Forms, Excel).

• Excellent communication, presentation, and interpersonal skills.

• Confident in outbound calling and relationship-building with UHNW prospects.

• Strong team player with resilience and service orientation.

• Understanding of GDPR and data protection regulations.

Values & Behaviours:
All employees at Scott Dunn are expected to embody company values:

• In the Know: Listen, understand needs, deliver precisely, and take ownership.

• In the Detail: Love learning, embrace feedback, and collaborate with the best.

• Inspiring: Look to the future, celebrate success, value teamwork, and promote sustainability.

Why Work at Scott Dunn:

• Career progression opportunities across global offices and within Flight Centre Travel Group (30+ brands, 93 cities worldwide).

• Professional development via award-winning Learning & Development programmes, LinkedIn Learning, educational trips, and weekly personal development time.

• Recognition through monthly, quarterly, and annual awards, with the chance to attend the global Flight Centre annual gathering.

• Commission and bonus schemes, loyalty-based personal travel fund, and 23 days annual leave plus bank holidays (rising to 30 days with service).

• Subsidised private healthcare, contributory pension scheme, travel insurance, volunteering leave, cycle-to-work scheme, season ticket loans, staff discounts, and share options.

• Inclusive and diverse workplace culture, with commitment to equality, diversity, and accessibility in the hiring process.

Location:
This role is based at Scott Dunn’s Hammersmith, London office, with a hybrid work model.