Description:
We are seeking a dedicated and hardworking Medical Centre Administrator to join our team in Newry, Northern Ireland
In this position, you will collaborate with your designated team and other associated teams to ensure the effective delivery of services to our customers.
The ideal candidate will be an excellent communicator, highly organized, and capable of interacting with people in a caring, courteous, and professional manner.
This is an office-based role, and occasional travel to other sites across Northern Ireland may be required.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Job Title
Medical Centre Administrator
Job Description
What you’ll be doing:
- Run daily operations in the Medical Examination Centre
- Meet and greet all customers and stakeholders
- Assist customers with completion of forms such as expense claims
- Prepare medical rooms and equipment, ensuring they are ready for the Medical Practitioner and customers
- Update and maintain records by use of computer system and accurately capture and enter data on to the relevant systems
- Regular telephone/email liaison with MSC - respond to all contacts from both internal & external customers made via all the available channels
- Provide cover at our other medical examination centres within the region
- Achieve customer and client KPI targets in relation to all contacts
- Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
What We’re Looking For
- Driver's license with access to own vehicle.
- Previous experience in an administrative / customer facing role, preferably in an office environment
- Knowledge and experience of MS Office applications
- Excellent Customer Service skills – including telephone skills.
- Ability to gather relevant information from customers
- Superb organizational, administrative, and planning skills.
- Ability to work under pressure and react effectively to emergency situations.
- Great attention to detail with the ability to multi-task.
- Excellent documentation, communication, and IT skills.
- Ability to travel within the area and possibly to other Capita locations.