Membership Administrator

Description:

The Historical Association (HA), a national membership charity committed to the enjoyment, study, and teaching of history, is seeking a Membership Administrator to provide essential support for its growing membership base of over 23,000 individuals.

This full-time, permanent role is a key part of the membership team and is responsible for both administrative and financial processing functions that ensure a high-quality member experience. You will be based primarily in the Kennington, London office and serve as a key contact for the Association’s members.

The position is ideal for someone passionate about history and membership-based organizations, who enjoys working in a small, collaborative team environment with a strong service ethos.

Key Responsibilities:

Administrative Duties:

• Act as the first point of contact for membership enquiries via phone, email, and post

• Process new applications and renewals, ensuring CRM member data is accurate and current

• General reception and office management tasks, including maintaining supplies and supporting meetings

Financial Duties:

• Process and record financial transactions related to membership

• Issue and manage invoices and receipts, and follow up on outstanding payments

• Assist with administration of Direct Debit membership payments

Communications & Marketing Support:

• Assist with creation and distribution of membership communications (print and digital)

• Support member recruitment, engagement, and retention campaigns

• Provide data insights and membership statistics for decision-making

Additional Responsibilities:

• Maintain membership process documentation and contribute to process improvements

• Ensure compliance with GDPR and support legislative obligations

• Occasionally represent HA at events and conferences (some evenings/weekends; TOIL provided)

• Support intern supervision and other ad hoc administrative tasks as needed

Required Skills & Qualifications:

Qualifications & Experience:

• A degree (preferably in history or related subject) or equivalent experience

• Minimum 1 year in a similar administrative/membership role

• Familiarity with CRM systems and membership processing

• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook

• Customer service experience across phone, email, and in-person preferred

Abilities & Aptitudes:

• Strong organisational skills with high attention to detail

• Ability to manage multiple priorities and repetitive tasks under pressure

• Effective verbal and written communication skills

• Numeracy skills and a customer service mindset

• Self-motivated, with initiative and the ability to escalate issues appropriately

• Flexible, resilient, and team-oriented

Benefits and Perks:

• Salary: £26,500 annually

• Pension Contribution: 6%

• Annual Leave: 25 days + office closure between Christmas and New Year

• Flexible Work: Up to 2 remote workdays per week

• Development: Training and skill-building in membership management

• Workplace: Supportive, inclusive, and values-driven team environment