Microsoft Support Engineer

Description:

This is a golden chance to demonstrate your technical skills and establish yourself within a leading Microsoft Gold Partner. They have been helping big names secure their businesses efficiently since the turn of the century, and now they are rapidly expanding out their teams.

his role involves working closely with external clients using the Microsoft 365 stack. They are looking for someone with hands-on experience in the Microsoft 365 house, providing technical support to users.
 

Roles & Responsibilities
 

• Incident responses for customers/clients
• Give triage and trigger escalation/assignment as appropriate
• Look into event alerts, and work with the customers on this
• Working on a 24/7 shift rota, doing 8 hour shifts (35 hours a week)

Skills required
 

• Microsoft 365 support experience
• Microsoft Azure exposure
• Microsoft Security exposure (desirable)