Neighbourhood Specialist

Description:

We are looking for a Neighbourhood Specialist – to join our Operations team on a permanent basis. This role is a home-based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

The Neighbourhood Specialist will be responsible to deliver face to face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.
 

• Customer Service
   

Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability.

Respond to customer enquiries requiring a face to face visit.

Be the visible presence of the organisation within our neighbourhoods.

Listening to customer views, encouraging resident involvement and making recommendations for how the organisation can respond.
 

• Neighbourhood Management
   

Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans.

Agree and deliver neighbourhood management actions.

Monitor the impact of actions and our work within a neighbourhood and make recommendations for future actions.

Develop effective local partnerships with other front facing service providers operating in our neighbourhoods.

Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.
 

• Landlord Services
   

Provide a comprehensive tenancy management service.

Carry out Landlord duties such as communal area and estate wide inspections.

Deliver neighbourhood management actions within our suite of compliance plans.

Manage Service Charges including preparing budgets, identifying renewals and consulting and informing residents.

Carry out visits to customers in arrears when required to support the actions of the Income team.

What are we looking for?
 

• A Full UK Driving Licence and access to your own car.
• Knowledge and awareness of related housing regulations/ law.
• Experience of delivering face to face customer service.
• Experience of developing partnership working with support agencies, local authorities and community groups.
• Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
• Educated to GCSE standard or equivalent qualification/ experience.