Network Support Engineer

Description:

Network Support Engineer | Manchester 

A fast-growing fibre network provider is looking for a Network Support Engineer to join their expanding NOC team. They're building out an all-star network team and need someone who's passionate about customer service, technically sharp, and ready to thrive in a fast-paced service provider environment. If you're early in your networking career and want exposure to real WAN, VoIP, and managed LAN environments, this is the kind of role that builds your CV properly.

What's in It for You?

• Hybrid working, Tuesday and Thursday from home
• Private healthcare
• Childcare vouchers
• Gift days
• Additional time off for moving house etc- doesn't come off your annual leave
• Rewards and discount portal
• Join a business at the cutting edge of full-fibre infrastructure during a period of rapid national expansion

Key Skills & Experience:

• Experience providing technical support in a service desk or NOC environment
• Strong troubleshooting skills with the ability to manage multiple open incidents at once
• Experience with ticketing systems such as Salesforce, Zendesk or Remedy
• Ideally CompTIA A+, Network+ or CWNA certified, or actively working towards it

Desirable:

• Familiarity with monitoring platforms such as SolarWinds, Zabbix, LibreNMS or Cacti
• Understanding of WAN technologies including DIA, Ethernet WAN, VPNs and Broadband
• Basic VoIP knowledge (SIP, RTP, G.711/G.729) or experience with platforms like Cisco Callmanager or Broadsoft