Network Support Engineer

Description:

Network Support Engineer – SC Cleared

Whitehall Resources are currently looking for a Network Support Engineer – SC Cleared.

This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.

Must not have been outside of the UK for more than 6 Months in the last 5 years.

Key Requirements:

- This role will support the day-to-day management and maintenance of 28 proxy servers, including 10 in non-business, 3 in business, 14 in conferencing and messaging, 1 test environment, and 2 PAC file servers.

- Responsibilities include configuration changes, monthly patching across all 28 servers, handling approximately 30–40 incidents per week, processing 20–30 web access requests per week, supporting new project implementation for SAS applications, and responding to additional ad hoc requests such as server implementations.

- Proxy infrastructure support, server maintenance, incident management, change implementation, patch management, web access administration, troubleshooting, operational support, and stakeholder coordination.

- Network support and administration, Cisco ACI management, routing and switching (Cisco/SDA), wireless networking (Cisco/Meraki), ISE administration, VPN, firewall and security policy implementation (ASA/Palo Alto), incident, problem and change management, network troubleshooting and fault resolution, load balancer support (Citrix/NetScaler/F5), infrastructure maintenance and patching, configuration and implementation of network changes, monitoring and performance analysis, service optimisation, documentation and technical reporting, and stakeholder communication and project support.

- As an integral part of a Network Operations Centre, you’ll have fantastic opportunities to develop both yourself and our collective capabilities performing RUN activities with other likeminded Network Analysts.

Key Experience:

- Perform Level 2/3 Network incident diagnostics/resolution.

- Network change & request implementation.

- Continue to strengthen and bolster your existing capabilities through a mix of professional training, certifications, and experiences.

- Experience supporting enterprise networks with valid networking technical certifications demonstrating proficiency.

- Experienced in supporting Firewalls (Palo Alto, Checkpoint, Cisco Firepower, Cisco ASA & AnyConnect Remote Access).

- Experience and understanding of troubleshooting routing issues (BGP, OSPF & EIGRP).

- Good working knowledge of ITIL processes.