Numbers Team Engineer

 

Description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Connex Solutions, a Software Company, based in Manchester.

Core Values and Goal

Everyone on Connex support strives to meet our core values of:

  • Delivering on our Promises
  • Drive Customer Success
  • Prioritise Effectively
  • Search Out Repeat Issues
  • Fix Route Cause
  • Grow without the growing pains
  • Professional at all times
  • Deliver Quality every time

Which will help us deliver on our goal of providing the Best Support in the Industry

Job Description & Responsibilities:

Your responsibilities would include:

  • Ordering new numbers from customers
  • Maintain accurate and up-to-date number routing information
  • Ensure customer compliance with internal allocation policies
  • Conversing with customers on their requirements
  • Interact with carrier and internal systems to allocate new numbers
  • Provide technical support, answering support queries from clients via multiple channels, phone, email, live chat or support portal.
  • To maintain a high degree of customer service for all support queries and adhere to our Core Values and Goals
  • To take ownership of user problems and be proactive when dealing with client’s issues
  • Keep the client up to speed on progress with regular feedback on tickets
  • To log all tickets accurately and with enough detail to allow others to follow on the ticket actions
  • Improve the knowledge of clients of the use of Connex systems by providing training, advice and sharing KBAs
  • To escalate more complex issues to the 2nd line team having documented steps taken so far

Organization Connex Solutions
Industry Engineering Jobs
Occupational Category Numbers Team Engineer
Job Location Manchester,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-11-24 2:12 pm
Expires on 2023-01-08