Description:
Your responsibilities will include:
- Leading the operation delivering health journeys for our claimants, including operational site activity, business continuity, resourcing and day to day leadership activities.
- Aligning and embedding agile methodologies into the operational environment, balancing delivery and learning to support the design of the service.
- Championing a culture of transformation in our services.
- Working with colleagues to drive performance improvements across the sites/geographical clusters.
- Being accountable for creating an environment to support the flexible effective personalised delivery of customer services and providing inspirational leadership to the site and beyond to ensure HTP programme priorities, performance outcomes and customer objectives are met.
- Engaging people across the transformation areas, setting high standards for people leadership throughout the business, and personally exemplifying “one customer, one business” behaviours.
- Collaborating with stakeholders across the Programme including Clinicians, HTP Service Design and Digital teams to ensure Operational requirements are clearly articulated.
- Providing evidenced input into Programme prioritisation decisions.
Person specification
The essential criteria are outlined in the selection process details.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service