Operational Support & Systems Co-ordinator

Description:

HRCH provide a wide range of healthcare services for the population of Hounslow and Richmond. Services provided Therapy clinic-based along virtual services. To support clinical services to be efficient, the Admin service is split into a central referral and appointment and a reception Service. Post holder will provide a high-quality customer service and comprehensive administration service and an efficient referral/appointment management service via an electronic patient database system to ensure the smooth running of clinical service deliver.
1. Call operator duties of 5 hrs per day
2. Back office to process referrals/booking include interpreters and transport bookings
3. Reception duties base at both sites.General admin duties
4. Dealing with medical record request using GDPR law.
5. Undertake housekeeping of waiting lists to ensure all discharges are completed in line with standard procedures
6. Provide cross cover for Admin to ensure all services are provided an efficient and effective

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible.

Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services.

In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.

In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users. If you enjoy a challenge and want to go home each day knowing you made a difference, you will thrive in our organisation.

Infection Control

It is now a statutory requirement to be fully Covid-19 vacHRCH provide a wide range of healthcare services for the population of Hounslow and Richmond. Services provided Therapy clinic-based along virtual services. To support clinical services to be efficient, the Admin service is split into a central referral and appointment and a reception Service. Post holder will provide a high-quality customer service and comprehensive administration service and an efficient referral/appointment management service via an electronic patient database system to ensure the smooth running of clinical service deliver.
1. Call operator duties of 5 hrs per day
2. Back office to process referrals/booking include interpreters and transport bookings
3. Reception duties base at both sites.General admin duties
4. Dealing with medical record request using GDPR law.
5. Undertake housekeeping of waiting lists to ensure all discharges are completed in line with standard procedures
6. Provide cross cover for Admin to ensure all services are provided an efficient and effective

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible.

Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services.

In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.

In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users. If you enjoy a challenge and want to go home each day knowing you made a difference, you will thrive in our organisation.

Infection Control

It is now a statutory requirement to be fully Covid-19 vaccinated as a condition of employment for this role from April 2022, unless a valid exemption applies. The successful applicant may have contact with vulnerable service users, and we will therefore seek proof of being fully vaccinated or exemption during the recruitment process.cinated as a condition of employment for this role from April 2022, unless a valid exemption applies. The successful applicant may have contact with vulnerable service users, and we will therefore seek proof of being fully vaccinated or exemption during the recruitment process.