Operational Team Leader

Description:

The DVLA maintain the licensing of drivers in Great Britain and the registration and licensing of vehicles, together with the collection and enforcement of vehicle tax in the UK.

This is an exciting opportunity for ambitious, committed, and proactive individuals to lead operational teams in a customer focused environment. You will need to have strong communication skills with the ability to motivate and inspire teams to deliver best in class customer service. You will need to build strong relationships through collaboration with colleagues and stakeholders. Your team will strive to achieve a high standard of customer experience and meet a range of key performance indicators.
You will have a focus for developing yourself, learning new skills and challenging your capabilities as well as spending time to coach and develop your teams to achieve their potential.

This is a fantastic opportunity to help shape the future of DVLA and provide sustainability for the Agency. You will work with a diverse workforce, role modelling Civil Service values to help shape the culture of the department.

We are looking for people who are passionate about customer excellence and have a desire to help shape the operation for the future.

Responsibilities

Key accountabilities of the role include:
 

• Developing and maintaining working relationships with customers and stakeholders.
• Effectively managing and coaching and driving your team’s performance, taking responsibility and accountability for performance outcomes, customer service/quality and efficiencies.
• Effectively leading from the front, displaying the desired behaviours, fulfilling your duties and responsibilities to contribute as a productive leader, driving these behaviours through inspirational leadership.
• Efficiently and effectively managing your teams attendance, performance and conduct management policies, principles and procedures.