Description:
Operations Coordinator
About Us
At Harrison Carr Ltd, we are a family-run business dedicated to delivering fast, reliable, and bespoke services to our clients. As our company continues to grow, we are looking for a proactive and organised Operations Coordinator to join our team and support the day-to-day running of the business.
This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, communicating with clients, and taking ownership of operational and administrative tasks within a supportive and growing team.
The Role
As an Operations Coordinator, you will play a key role in ensuring the smooth running of daily operations. This role combines administration, customer communication, invoicing, operational coordination, permits, compliance support, and scheduling.
You will be responsible for liaising with clients, providing updates on ongoing jobs, assisting with costing enquiries, coordinating engineers based on location, and ensuring all administrative and operational processes are completed efficiently.
Training will be provided on our systems, including BigChange and external customer portals.
Key Responsibilities
- Coordinating day-to-day office and operational activities
- Booking and scheduling jobs efficiently based on engineer locations and availability
- Responding to client emails and handling incoming phone calls professionally
- Providing clients with updates on ongoing and scheduled jobs
- Advising clients on job costing and related queries
- Raising invoices and managing administrative tasks using BigChange
- Using external customer portals to manage and update jobs (full training provided)
- Preparing and submitting permits and site documentation
- Assisting with RAMS (Risk Assessments & Method Statements)
- Entering upcoming deliveries into internal systems accurately and efficiently
- Sending worksheets and job documentation to clients
- Arranging and sending customer orders via courier services
- Ordering office supplies and purchasing equipment as required
- Communicating with clients, suppliers, couriers, and engineers to ensure works run smoothly
- Managing schedules, records, and internal databases
- Supporting operational planning and logistics across the business
- Maintaining accurate documentation and compliance records
- General office administration and organisational support
What We’re Looking For
- Strong organisational skills and excellent attention to detail
- Confident communication skills, both written and verbal
- Professional and friendly telephone manner
- Ability to multitask and prioritise workload effectively
- Proactive and positive attitude
- Good IT skills and confidence using computer systems
- Ability to work efficiently in a fast-paced environment
- Previous administration, operations, scheduling, or customer service experience preferred
- Experience with invoicing, permits, RAMS, scheduling, logistics, or costing is beneficial but not essential as training will be provided
- Ability to work well independently and as part of a team
Why Join Us?
- Supportive family-run business environment
- Stable Monday–Friday working hours
- 30-minute paid lunch break
- Training and development opportunities
- Varied role with genuine responsibility
- Opportunity to grow within a developing business