Operations Director

Description:

Join us as Operations Director and lead transformational change across our Risk Capital and Health and Benefits Solutions teams, driving strategic impact and operational excellence in a global organisation.

This hybrid role offers the flexibility to work both virtually and in-office, with regular travel to London. We welcome applicants from any of our principal UK locations—including London, Manchester, Leeds, Bristol, Chelmsford, and other regional offices—with the understanding that travel to London is essential for collaboration and leadership engagement.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

About The Role

As Operations Director for Risk Capital and Health and Benefits Solutions, your key responsibilities will include:
 

• Lead strategic planning and execution across operations.
• Collaborate with senior leaders to align operational activities with corporate strategy.
• Oversee the development of policies, budgets, systems, and structures to ensure operational efficiency and compliance.
• Maintain financial strength through effective budget control and resource allocation.
• Drive innovation and foster collaboration across business units.
• Manage key operational areas including:
• Daily processing, reconciliation, trading, and liability monitoring.
• Investment risk and operational compliance.
• Fund accounting, audit support, and regulatory reporting.
• Onboarding and transition management.
• Product management, analytics, and reporting.
• Private markets reporting and operational controls.
• Commercials, vendor management, and client account services.
• Ensure competitive positioning and best-in-class service delivery through transformational leadership.
   

How this opportunity is different

This role offers the chance to influence the future of Risk Capital and Health and Benefits Solutions through strategic leadership, innovation, and cross-functional collaboration in a dynamic and evolving environment.

Skills And Experience That Will Lead To Success
 

• Proven experience in leading operational strategy within the insurance industry or FCA-regulated environment.
• Demonstrated success working within a matrixed environment.
• Strong understanding of risk management, compliance, and regulatory frameworks.
• Expertise in budget control, process optimisation, and systems implementation.
• Demonstrated ability to lead cross-functional teams and drive organisational change.
• Excellent stakeholder management and communication skills.
• Experience with third-party provider management and operational transformation.
• Familiarity with metrics reporting to senior leadership and governance committees.