Operations Executive

Description:

Musselburgh Racecourse, one of the UK’s most innovative and prestigious racecourses, is seeking an Operations Executive to join their Operations Team. Reporting to the Head of Raceday and Venue Operations, the role plays a crucial part in the planning, delivery, and smooth running of race day and venue operations, with particular focus on the Sensational 7 Racedays.

This is an exciting opportunity for a professional who is organised, detail-oriented, and passionate about delivering a high-quality guest experience to diverse audiences. The role is central to maintaining the racecourse’s 5-Star accreditation and ensuring exceptional service standards across all events.

Key Responsibilities:

Raceday Operations:

• Assist in annual planning and generating ideas/features for all Racedays.

• Take, collate, and circulate notes from contractor, supplier, and planning meetings.

• Create and distribute Operations Briefing Documents.

• Prepare racegoer-related event documents for the website.

• Manage ordering and liaison with entertainment and transport providers.

• Lead on Raceday setup and entrance systems.

• Complete Raceday cash-up and full finance processes.

Customer Care Team:

• Manage contact with the Customer Care Team, ensuring appropriate staffing levels for Racedays.

• Issue annual employee contracts and assist with health and safety refresher sessions.

• Induct new employees, deliver briefings, and respond to enquiries.

Venue Management:

• Assist with arranging annual maintenance works and document weekly tests/inspections.

• Attend weekly Operations meetings, take notes, and allocate actions.

Finance Support:

• Process purchase orders for suppliers/contractors.

• Record financial information to assist the Head of Operations in managing the annual budget.

Wider Team Support:

• Provide cover for the Office Manager and reception team as needed.

• Communicate and support events outside of Racedays.

Skills and Attributes:

• Highly organised, able to manage multiple tasks and deadlines.

• Detail-oriented with proactive approach to operational issues.

• Resilient under pressure in fast-paced, high-demand environments.

• Excellent communication skills with staff and external suppliers.

• Initiative and passion for delivering a high-quality guest experience.

About Musselburgh Racecourse:

Musselburgh Racecourse is a leading UK racecourse known for its progressive and innovative approach, continuous investment in facilities, and a commitment to creating memorable experiences for over 70,000 racegoers annually. In 2023, it was named Britain’s Champion Racecourse of the Year by The Racecourse Association.

Benefits:

• Enhanced employer pension contribution

• Medical cash plan (Medicash individual)

• Opt-in Private Medical Insurance via Aviva

• 30 days holiday per year, inclusive of bank holidays

• Free onsite parking

• Free tickets for selected Race Days

• Access to wellbeing app

• Enhanced maternity, paternity, and sickness policies

• Continuous professional development

Working Hours:

• 37 hours per week, standard 09:00-17:00

• Evening and weekend work required during Racedays and busy periods

• Flexible working system with time accrual and booking

• Reliable commute to Musselburgh required