Operations Manager

Description:

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Operations Manager – Service Development

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

The Role:
Reporting to a Managing Director Level, the Third Party Administration (TPA) Operations Manager – Service Development will have responsibility for leveraging and applying Sedgwick`s Digital Strategy, as well as general process improvements in order to support the transformation of the TPA business.

The successful candidate will be expected to make a significant contribution to continually improving the TPA Operating Model thereby supporting a better customer journey and experience, as well as offering clients a more efficient and competitive range of services.

Performance will be measured against the delivery and implementation of new processes as well as improvements to existing, a range of communication channels for customers and supporting financial savings for the business and clients.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

Key responsibilities:

• To lead, facilitate and manage key projects and initiatives from an operational perspective, which support the development of the TPA service and proposition
  In particular:

• Growth – leading the development of new product initiatives and supporting the implementation of resource-based solutions for clients, such as the workstate management service

• Efficiency – leading and identifying digital priorities which broaden customer communication channels and drive service and operational improvements

• Service – supporting operational teams on service intervention initiatives in order to deliver the required improvements

• Colleagues – sharing best practices, ‘stories’ and outcomes in order to secure broader team engagement with successful initiatives and developments

Competencies:

• Individual Performance

• Team Performance

• High Performance Environment

• Client/Customer Focus

• Commercial Acumen

• Deliver Results

• Impact and Influence

• Change Orientation

• Works Smart

• Processes and Procedures

• Safety Focus

• Information Security

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 22 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app