Operations Manager

Description:

Reporting directly to the founder, you’ll shape teams, drive performance, and embed a people-first culture across the portfolio. This is a pivotal role with genuine potential to grow into a wider leadership position as the business expands. You’ll be deeply involved in day-to-day operations, supporting on-site teams, overseeing four sites (with two more in the pipeline), and gaining exceptional exposure to running a commercial, high-growth hospitality business.

Key Responsibilities:

You will lead and inspire teams across existing sites while supporting smooth, successful new openings. You will maintain a strong on-site presence to uphold standards and support teams. You will focus on improving operational metrics and the customer experience, balancing people and performance to drive a culture that values both. You will collaborate with the founder to shape strategy and operational excellence.

What We’re Looking For:

• We are seeking proven leadership in a people-focused hospitality group, managing multiple sites and teams.
• You will have a hands-on, approachable style and thrive on being present and involved.
• You will be humble and practical – ready to get stuck in, learn fast, and add value.
• Strong experience with fresh food operations and a solid understanding of the London market is essential.
• You will be a resilient, self-motivated operator with a keen eye for opportunities to improve and grow.
• Passion for veganism and the sector is ESSENTIAL
• A culture-driven mindset with a focus on team development.
• Experience in founder-led businesses is advantageous.