Description:
We are seeking an experienced, proactive Operations Manager to lead our Orbit contract, overseeing Repairs, Major Repairs, and Damp, Mould & Condensation workstreams across East Anglia. This role is key in ensuring that all operational and commercial targets are met while delivering an excellent service to our client and residents.
Key Responsibilities
- Lead and manage a team of five Supervisors, ensuring high performance and effective service delivery.
- Split time 50% office-based and 50% field-based, ensuring strong visibility and operational oversight.
- Oversee the end-to-end running of all workstreams, ensuring tasks are completed within monthly business and commercial review cycles.
- Manage major repair workflows, damp and mould programmes, and associated compliance and quality standards.
- Build and maintain strong relationships with the client, acting as the main operational point of contact.
- Attend monthly operational meetings and weekly informal meetings with the client.
- Travel to our Tonbridge office once per month, including occasional overnight stays.
Role Criteria
- Proven line management experience with the ability to lead and motivate a team of supervisors effectively.
- Previous managerial experience, ideally within property maintenance or similar operational environments.
- HR and people management expertise, including performance management, staff development, and team engagement.
- Strong knowledge of building and property maintenance, with a practical understanding of repairs, major works, and damp/mould issues.
- Technical awareness of trade operations, enabling oversight of supervisors’ workloads and day-to-day field activities.
- Full UK driving licence, with willingness to travel regularly across Ipswich, Norwich, and Tonbridge.
- IT proficiency, particularly in Excel, to support operational reporting, scheduling, and performance monitoring.