Operations Manager



Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton.




Every day our teams help people in businesses and communities to do what is right and achieve their goals.


As a Qualified Accountant, you will play a key role, within our Central Audit Services Team (CAST), providing technical and procedural support to the Audit practice ensuring that the operational performance and delivery of the team meets the requirements of the wider business, within a modern support service environment.


CAST provide an innovative and cost effective solution to the delivery of audit services and accounts production activity across multiple client types, industries and geographies. From inception of the centre in Belfast in 2014 the business has grown to serving thousands of customers throughout the UK.


We currently employ c.120 permanent people to support the audit practice and the focus is now on ensuring that we are maintaining the highest standards of operational excellence whilst supporting the wider UK firm by expanding the offering across additional processes.


We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life.


look into the role

As a Technical & Quality Manager within CAST, you will:

  • Support the team in following established procedures for each process, including adhering to risk requirements and quality standards to maximise the quality and accuracy of service.

  • Deal with any complex queries received from client facing engagement teams.

  • Support the management team in the resolution and analysis of complaints and feedback, using this information to implement improvements within the processes and systems.

  • Collaborate with engagement teams and the firm’s technical department to streamline audit and accounting processes and establish non-judgmental elements, design process maps, template work papers, produce learning material, and develop quality review checklist as well as liaison for any feedback.

  • Set and manage goals and strategy for the Quality and Technical (Q&T) team. Develop Q&T team members into key technical experts in a challenging, motivating and supportive environment.

  • Establish the department’s quality management approach and provide technical sign off for all learning material in compliance with this approach. Collaborate with Learning and Development (L&D) to provide training on the impact of changes to regulation, auditing standards and accounting standards (IFRS and UK GAAP) to CAST processes.


Knowing you’re right for us


Joining us as a Technical & Quality Manager, the minimum criteria you’ll need is a professional qualification (ACA, ICAS, CA, ACCA or CIPFA) with post qualification experience in an Audit team. It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.

  • Experience of managing audits in addition to dealing with complex technical matters

  • Excellent knowledge of UK GAAP / FRS102

  • Extensive experience of using audit software and Microsoft packages


Knowing we’re right for you


Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.


Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.


Beyond the job


Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.


The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our CLEARR values – Collaboration, Leadership, Excellence, Agility, Respect and Responsibility.

Organization Grant Thornton
Industry Operations Jobs
Occupational Category Operations Manager
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2021-12-16 4:24 am
Expires on 2022-07-28