Description:
As the face of the company, our diverse, industry-leading field force delivers the same outrageous experience Octopus customers love and expect.
Find out more about where we come from and what makes us tick from our CEO, John HERE
We also proudly enjoy a 5-star TrustPilot ranking from our customers. We were named the Company that’s done the most in the past year to advance UK renewables at the REA Awards 2019, and most recently, our proudest award, that of Best Company to Work For. Our group includes Octopus Energy, Octopus for Business, Kraken Technology, Octopus Electric Vehicles and as well as our new net zero Centre - Octopus Centre for Net Zero.
We recently secured over £500 million of investment from Origin, Australia's largest Energy Company and Tokyo Gas, to help us continue our mission.
At Octopus Energy Services we are executing phenomenal growth plans to bring low carbon heating to customers homes. We are building a UK-wide team of engineers that will inspire our customers and give them the tools to fight climate change.
Engaging and motivating our engineering teams is key to success so we need an awesome, highly motivated people leader to drive the day to day running of the team. If you think you have what it takes, read on...
What you'll do
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- You'll lead and inspire multiple teams of awesome engineers to deliver truly epic customer experiences
- You’ll support our Recruiters and our Talent Team in bringing the very best people into our business
- You’ll ensure that our people have all the necessary skills, support, mentoring and equipment to consistently do an excellent job
- You’ll inspire and motivate the team to be part of our zero carbon journey, encouraging creativity and challenge to make things better and more efficient for the customer
- You’ll coach your team to help awesome people to be more awesome, and you’ll create a working environment that enables engineers to excel
- You’ll support the Head of Operations for Low Carbon Heating in delivering business strategy and performance
- You’ll support the Technical assurance team in delivering quality installations and support relevant accreditation requirements and visits out in the field
- You’ll ensure customers have awesome experiences and, if anything goes wrong, do whatever it takes to make things right
What you'll need
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- We’re looking for someone with experience in operational field roles, leading and inspiring people to deliver epic customer service and supporting them to work safely and compliantly
- You’ll be organised, cool headed and have and resilience that allows you to be calm under pressure
- It would be great if you have worked in the energy space in low carbon heating / renewables / smart metering or similar, but it’s not essential
- You’ll be someone who builds your network quickly and collaborates with them to deliver at speed, with a focus on quality, safety and customer experience
- You’ll have awesome people skills, a keen eye to detail and the ability to think creatively
- You’ll be proactive, anticipating the needs of customers, your team and your colleagues You’ll be happy to travel, visiting engineers on site, meeting with customers and interacting with partners and suppliers
- You’ll have a drive to innovate and be excited to do things differently
- You’ll be passionate about energy efficiency and the fight against climate change
- You’ll be curious and excited to learn and grow