Description:
Time & Workforce Management ( TWFM ) is a recently established programme to equip all P&G manufacturing sites globally with an industry leading time & attendance (T&A) and workforce scheduling solution.
The Europe Service Team will eventually be responsible for supporting 30+ locations across the region. This will be a gradual ramp up over the next 18 months as the solution is deployed to sites on a rolling basis.
Our strategy is to build as much technical capability as possible in house to enable us to directly support and configure the solution, minimising the reliance on external vendors.
Responsibilities:
As one of the Operations Manager in the Europe Service Team you would be involved in the following areas:
- Operational Excellence of the TWFM Solution in Europe
- Change Management
- Incident Management
- Ensuring T&A data for weekly/monthly payroll processing is delivered on time
- Business Continuity Planning
- Client and Customer Relationship
- Transition from the Implementation Team to ongoing support by the Service Team
- V endor governance of our strategic supplier to ensure they are delivering the service as we expect
- Executing ongoing service reviews with the sites to understand and address any concerns or opportunities with the solution post implementation
- Working collaboratively with colleagues both in Newcastle and around the globe to continuously improve the robustness and quality of service operations. This is still a new service and so there are many areas which need attention and definition.
What you can gain from this:
- You will become formally trained and certified in the TWFM solutio n providing you an overall understanding of how the technology works.
- Exposure to management of IT Operations and e xperience of running IT Operations for a multinational company
- Understanding of how T&A and Payroll is executed in a complex multinational company
- Exposure to ITIL processes and the opportunity to get ITIL v4 foundation qualification
Qualifications
Experience Required:
- Experience of IT Operations would be beneficial
We offer:
- P&G-sized projects and access to world leading IT partners and technologies from day one.
- Work in international teams with global responsibilities.
- Friendly and supportive atmosphere at work.
- Mentoring programs, trainings and industry certifications.
- Opportunity to change role every few years to be in the best place for you and best for P&G.
- Flexible work arrangements (working less than full time, work from home).
- P&G Vibrant Living programs (healthy eating initiatives, in-office fitness center ).
- Competitive salary and benefits program (private health care, PG stock, saving plans).
- Regular salary revisions and possible promotions - all in line with your results, performance and potential.