Description:
Our client, an award-winning tour operator, specialises in tailor-made holidays and school trips worldwide. The Education division, partnered with the Geographical Association, is a UK leader, offering exceptional customer service from their office in Surrey.
Operations Specialist – What Will I be doing?
- As an Operations Specialist, you'll provide destination expertise and guide customers through the booking process.
- Assist teachers through the booking journey.
- Create detailed itineraries, aligning with company timelines.
- Generate accurate quotes, checklists, and final documents.
- Maintain a departures checklist, sending reminders for required information.
- Process amendments and upsell products for maximum revenue.
- Resolve in-resort issues promptly, ensuring high customer service.
Operations Specialist – What experience do I need?
- If you have a passion for travel, diverse cultures, and a proven track record in operations or teaching, you could be the ideal candidate.
- Maintain excellent knowledge of assigned regions and products.
- Proficient use of the in-house reservations system.
- Deliver information presentations in schools or virtually.
- Flexibility, adaptability, strong attention to detail, numeracy, and excellent communication skills.
- Customer service, influencing, and negotiating skills.
- Confidence in using Office365.