Description:
We have an opportunity for an Operations Supervisor to join the team and work on a shift basis of one week with shifts (starting at 22:00 – 07:00) Team based within the Birmingham Station.
Main responsibilities:
- Ensure the effective performance of the shift in line with depot targets
- Ensure that goods on hand levels are kept to a minimum and all consignments are dealt with within 24-hours
- Ensure that high levels of internal and external customer care are maintained by the shift
- Produce relevant reports as required by the depot
- Effectively communicate to all team members, e.g. shift briefings
- Ensure that all HASAWA Legislation/Security Procedures are adhered to and that good housekeeping is maintained
- Carry out any other relevant duties as requested by the Line Manager to ensure the effective performance of the Depot Operation.
- Partake in any developmental training as required in compliance with the Company’s commitment to the Investor in People Standard
- Manage, train and develop in line with the Investor in People Standard thereby ensuring all employees within the team are trained and developed in accordance with their job role and business requirement
- Develop staff for succession through coaching, delegation and feedback
- Responsible for promoting a professional image of the Company and for complying with the Company’s Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours
- Comply with all relevant Health, Safety and Security Regulations
- Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location
- Seek continuous improvement through ongoing quality initiatives in line with the EFQM Business Excellence Model.
Successful requirements:
- Excellent written and verbal communication skills
- Ability to work as part of a team
- Excellent telephone skills
- The ability to use own initiative
- Excellent customer service skills
- Self motivated
- Results and target orientated
- Ability to give attention to detail and be PC literate
- Ability to work in a busy environment, with excellent organisational skills and able to prioritise a busy workload
- Good numeracy and literacy skills
- Excellent people management skills and be results and target orientated
- Flexible approach to work
- Ability to motivate and develop a team
In return for your hard work and commitment you will get a competitive salary, with the opportunity for real career progression and excellent training and development.