Description:
OPERATIONS SUPPORT TEAM MANAGER
Team: Operations Support Team
Reporting to: Head of Operations
Please note the starting salary will be between the start and middle of the band.
Application closing date: 11:59 on 11/01/26
Job overview
Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.
Job Purpose
- Manage the day-to-day running of Missions and Social Visits
- Manage the delivery of the Older People Operations business plan objectives
- Line manage the operations support team
- Contribute to the strategy of work supporting older people and identify opportunities for improvement
- Motivate operations support team to achieve agreed goals
- Identify areas in need of improvement and feeding back to the tech team.
- Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation.
Performance will be measured on:
- Achievement of team goals
- Smooth management of team
- Feedback from GoodGymers older people
Primary Responsibilities
Delivery management
- Manage the delivery of Missions and Social Visits
- Ensure prompt and accurate listing and confirmation of tasks
- Support Ops Support Team to undertake regular monitoring calls and ending pairings
- Work to maintain balance of referrals and verified GoodGymers
- Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency
- Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner
Safeguarding
- Be the designated Safeguarding Lead for GoodGym
- Manage and escalate any safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy
- Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers
- Produce Annual Safeguarding report for Trustees
Referrals for older people
- Provide practical support to referrers where necessary
- Attend external meetings to support these partnerships as required
- Working with Head of Operations to grow and improve referrals for older people
- Feedback to Head of Operations on impact of work