Description:
To coordinate and complete all customer orders accurately and on time, ensuring full compliance with company procedures and client requirements. The role will also resolve order‑related queries efficiently and provide reliable support to the management team.
Key Responsibilities Health, Safety and Compliance
- Ensure all activities are carried out in line with company Health & Safety policies and standards.
- Report all accidents and near misses immediately to a Supervisor, Manager, or the HS&E Manager.
- Ensure all departmental processes comply with company procedures and client instructions.
- Maintain an up‑to‑date knowledge of Alloga UK policies, procedures, and relevant SOPs.
- Identify and escalate any issues requiring special attention.
Order Processing and Administration
- Process orders within agreed timescales and in full accordance with SOPs.
- Manage urgent orders and prioritise tasks appropriately.
- Liaise with operational colleagues regarding special or time‑critical orders.
- Allocate and de‑allocate orders as required by management.
- Complete any client‑specific processes accurately and on time.
- Maintain required reporting tools and ensure relevant communications are delivered promptly.
- Support and collaborate with other admin functions when required.
- Undertake any reasonable additional tasks requested by management.
Continuous Improvement
- Promote and contribute to continuous improvement initiatives within the department.
- Communicate effectively with management, colleagues across departments/sites, and the client.
Competencies
- Strong understanding of warehouse operations and systems.
- Effective verbal and written communication skills.
- High accuracy and attention to detail.
- Able to work independently and without supervision.
- Proactive and confident in initiating action.
- Professional telephone manner.
- Strong organisational and prioritisation skills.
Personal Attributes
- Flexible and adaptable approach to work and working hours.
- Professional appearance and good attendance record.
- Confident, enthusiastic, and able to build positive working relationships.
- Sound judgement and the ability to make effective decisions.
- Highly organised with strong attention to detail.
- Honest, open, and collaborative in approach.
- Numerate and comfortable handling data.
Education, Knowledge And Experience
- NVQ Level 2 or equivalent.
- Previous administrative experience is essential.
- Sound knowledge of GDP and Health & Safety requirements.
- Strong communication skills.
- Intermediate skills in Microsoft Word, Excel and Outlook.
- Full training on all relevant SOPs to be completed within the first three months.