Description:
The Order Management Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.
The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.
What will you be doing?
- Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
- Accurately enter, maintain, and update customer orders within the system.
- Raise and manage purchase orders with Carrier factories and approved third-party suppliers
- Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
- Act as the main point of contact for customers post-sale, providing clear and proactive communication.
- Manage customer queries relating to orders, delivery, documentation, and invoicing.
- Support the coordination and resolution of service, delivery, and operational issues raised by customers.
- Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.
To Be Successful In This Role You Will Have/be
- Experience in a customer care, order processing, or operations administration role within a technical, manufacturing, or project-based environment.
- Ideally have familiarity with ERP systems (SAP S/4HANA or similar preferred).
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong customer-focus with a proactive and solutions-oriented mindset.
- Strong collaboration and team integration
- Strong IT skills including MS Office