Owner Experience Team Member

Description:

Come and join our One Great Team here at Haven as a Guest Experience Team Member!

As part of our Guest Experience Team, you will…
 

• Prepare Welcome Packs to warmly greet our guests upon their arrival
• Extend a warm welcome to guests as they arrive at our bustling reception area
• Extend hospitality through courtesy check-in calls, ensuring guests feel appreciated and attended to from the moment they arrive
• Share your insider's knowledge of the local area with our guests, enriching their stay with tips and recommendations for an unforgettable experience
• Collaborate seamlessly with our team to swiftly and effectively address any queries or concerns our guests may have, ensuring their comfort and satisfaction throughout their sta

Experience And Qualifications

You don’t need experience to join our Guest Experience Team. You may already have experience in Hospitality, Customer Service or Guest Relations but if not, that’s ok! We will provide the training and support required to ensure you are great at what you do. All we are looking for is…

A warm and welcoming communicator, always keeping a positive attitude, even in tricky situations. Being customer-focused is crucial because you'll be our guests main point of contact. Your warmth and ability to handle anything with a smile will ensure our guests feel truly cared for and valued.