Pals Team Leader

Description:

An exciting opportunity has arisen to become an integral member of the newly established Patient Advice and Liaison Service (PALs), working closely with the Resolution Team, managing concerns and enquiries from our patients and service users and providing support and supervision throughout the team.

We are committed to providing the required knowledge and skills to either start or continue your development in this field of enquiries and assessment of concerns raised with our service

The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Emergency Operations Centre. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance feedback and learning from concerns raised.

Communication, both verbal and written is a key element of the role. On occasion, you may be asked to travel across the region to meet with complainants and other services in person and as such, the successful candidate will require excellent communication skills when meeting people face to face.

NWAS is committed to employing compassionate, inclusive and adaptive leaders. We offer a dynamic recruitment process, enabling applicants to work together, be at their best to make a difference, in line with our trust values and leadership philosophy.