Patient Information Manager



We are looking for a dynamic, enthusiastic person who is committed to improving the quality of service we deliver. As the Trust’s Complaints, PALS, Bereavement and Patient Information Manager your role is to manage the staff and resources with expert leadership in order to deliver an identifiable, high quality, accessible service which will support patients, carers, the public and staff.

The successful candidate will be a strong team player, well organised with a proven ability to identify critical issues and priorities, and have an empathetic manner. Direct experience of management of NHS complaints is essential. An understanding and experience of working with cancer patients will also be an advantage.

The Trust is located on two sites and although this post is based at Chelsea we are looking to appoint an individual who is willing to work across both sites as necessary.

For further information or to arrange an informal visit please contact Pinar Confait, Quality Assurance Lead, on 0207 811 8186 or via email on

  • Identify and highlight areas where the service can be improved, areas of poor clinical practice and associated risk and potential claims.
  • Ensure there is an effective framework for the management of concerns, complaints and patient information.
  • Provide regular analysis of data available to show trends, compliance with time limits and national guidance.
  • Ensure the administrative processes and the support of relatives and/or next of kin in the period immediately after the death of a patient in the hospital are carried out effectively and compassionately without any delay.
  • Support the Medical Examiners in their role in scrutinising the circumstances and causes of death.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

Organization The Royal Marsden NHS Foundation Trust
Industry Medical / Healthcare Jobs
Occupational Category Patient Information Manager
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-09-23 2:41 pm
Expires on 2022-11-07