Description:
The Functional Analyst will perform first line support of the HCM and Payroll Modules. Supporting the HR Process Lead in reviewing Issues and providing resolutions for Problem areas and the review of quarterly Opt-In functionality to leverage continual improvement. Support the delivery of quarterly release testing particularly the releases of Redwood.
- Support configuration and maintenance of Oracle Fusion HCM and Payroll modules (Core HR, Payroll, Recruit, Benefits, Learn, Time & Absence, Remuneration).
- Assist with full lifecycle implementations including requirements gathering, design, testing, and deployment.
- Ensure compliance with Payroll legislation, HR policies, and Oracle best practices.
- Collaborate with other GT IT streams to maintain seamless integrations and data flows.
- Provide training and guidance to HR and Payroll teams on system functionality.
- Act as a subject matter expert and liaise with support partners to identify and communicate improvement opportunities.
- Reduce open incidents in the HCM & Payroll stream to a target of 20.
- Deliver quarterly release backlog plans using Customer Success Navigator.
- Maintain and update test plans/scripts with Process Leads to ensure third-party alignment.
- Support creation of training materials and manage incident updates via GT System SNOW.
About you:
- At least 3 years of working in an Oracle Support Team. This to include level 1 support, call handling and working with the customer.
- Must have had hands on experience of the delivery of quarterly releases – through the cycle of review, test and release.
- Ability to drive hands-on process improvement as a member of the team but take individual responsibility for continual improvement.
- Business Information Systems, Business Management, Computing and Systems Development or Computer science or Professional qualification in Human Resources and/or Payroll.
- Previous project management experience and a working knowledge of project development methods like Waterfall and Agile would be advantageous.
- Travel to various business locations will be required so a full UK driving licence would be necessary.