Description:
This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period. We are currently seeking a Pensions Administrator to join our team, providing top-tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.
Key Responsibilities
- Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
- Maintain and update pension databases and systems accurately.
- Respond to internal and external queries, including those from DWP and HMRC.
- Perform both automated and manual pension benefit calculations.
- Draft and issue customer correspondence using the Electronic Document Management system (EDM).
- Support non-financial updates (e.g. address changes) and assist with checking work as experience grows.
- Collaborate with internal teams and external partners to deliver a comprehensive client service.
- Accurately log time and meet utilisation targets using the Virtual Office system.
Essential
Your Profile:
- Some office-based experience, ideally within financial services or pensions, is preferred but not essential.
- Basic awareness or understanding of the pensions industry is beneficial.
- Strong numerical aptitude, demonstrated through academic or work experience.
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
- High attention to detail and accuracy in both written and numerical tasks.
- Strong communication and interpersonal skills, both written and verbal.
- Positive, flexible, and proactive approach to learning and work responsibilities.
- Able to follow procedures, take ownership of tasks, and work effectively in a team.
Qualifications
- Educated to A-Level, Degree, or equivalent standard.
- GCSEs in Maths and English (minimum grade B or equivalent).
- Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).