Description:
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.
Key Responsibilities
- HR point of contact for Retail managers and key point of contact for the Retail Leadership Team (Head of Retail and Regional Managers)
- Support Store Managers with ER activities (i.e. coaching managers on Conduct, Capability and Attendance) ensuring processes are followed effectively and efficiently
- Champion BE-liefs in all interactions with Retail and ensures that they are embedded throughout business area
- Support Retail leaders to develop Culture Amp action plans, holding them to account for delivery of them, recognising the critical role Employee Engagement plays in delivering business success
- Oversee the end to end talent management process for Retail, ensuring there are succession plans in place for key Retail roles (stores and Head Office)
- Work collaboratively with the Retail Recruiter to ensure we recruit top talent across the business area
- Pull together and analyse KPIs/reporting for Retail business area, identifying trends/root causes before working with the Retail Leadership Team to deliver appropriate actions to manage any issues (i.e. Colleague turnover, paid absence, unpaid absence, colleague engagement, learning commitment index and people development)
- Responsible for ensuring induction plans are in place for Retail colleagues
- Carry out/Review Exit survey data for Retail, using this information to feed into the KPI reporting and influence stakeholders
- Delivery of the CT wide People Plan with responsibility for design and implementation of the Retail People Plan alongside the Senior People Partner and HR Director
- Partner with the L&D team and Retail Leadership Team to complete learning needs analysis for the store estate, designing and deploying development activities to drive profitability
- Support the wider HR team to deliver corporate events and activities outside of your business are.
- Carry out other ad-hoc tasks as required and instructed by the Senior People Partner
Required Experience And Behavioural Competencies
- Experience within a similar role within a retail or hospitality environment
- Good level of numeracy
- Efficient, organised and adaptable
- Quickly able to build effective relationships
- Ability to communicate effectively and provide quality client services to internal/ external stakeholders
- Understanding of employment law and experience of practical application
- A capable and experience coach to client group
- Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint
- Ideally fully or partly CIPD qualified or qualified by experience